Aside from helping with computers, the “anything else” could be anything from directions to the bathroom to a twenty-minute research transaction. Some libraries try to solve this issue by “roving” or “roaming” librarians but it is still sad when we work so hard to promote ourselves and how eager we are to help…but then we aren’t around to do it. I have written before about doing a service well, if we claim to do it well. As a service profession, we really need to ensure that we are giving the best possible assistance to our patrons.
We have met the enemy and he is us.